Ship & Delivery

Last Updated: 23/08/2023

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Thank you for choosing JiveSpring for your event ticket and pass needs. This Shipping and Delivery Policy outlines our procedures and expectations regarding the delivery of physical event tickets and passes.

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1. Shipping Methods

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1.1. Electronic Tickets: Most event tickets and passes purchased through JiveSpring are delivered electronically. You will receive an email confirmation with electronic tickets or passes attached as a PDF or other digital format. Please ensure that you provide a valid email address during the purchase process.

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1.2. Physical Tickets and Passes: If physical tickets or passes are offered for an event, the shipping method and associated costs will be specified during the checkout process. We use reputable shipping carriers for the delivery of physical items.

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2. Delivery Timeframes

 

2.1. Electronic Tickets: Electronic tickets are typically delivered to your email address immediately upon successful payment. You should receive them shortly after completing your purchase. If you do not receive your electronic tickets, please check your spam folder and contact our customer support team if necessary.

 

2.2. Physical Tickets and Passes: Delivery times for physical tickets and passes may vary based on your location, the event's location, and the shipping method selected. Estimated delivery times will be provided during the checkout process. Please allow sufficient time for delivery before the event date.

 

 

 

3. Shipping Costs

 

3.1. Shipping costs, if applicable, will be clearly presented during the checkout process. You are responsible for paying any shipping fees associated with your order.

 

 

 

4. Tracking Orders

 

4.1. For orders that include physical tickets or passes, we will provide tracking information, if available, to allow you to monitor the status of your delivery.

 

 

 

5. Event-Specific Delivery

 

5.1. Some events may have unique delivery requirements or restrictions. Please review the event details and terms before purchasing tickets or passes to understand any specific delivery instructions.

 

 

 

6. Contact Us

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6.1. If you have questions or concerns about the delivery of your event tickets or passes, please contact our customer support team via mail. We are here to assist you.

 

 

 

7. Changes to this Shipping and Delivery Policy

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7.1. We may update this Shipping and Delivery Policy as necessary to reflect changes in our procedures or in response to customer feedback. Any updates will be posted on our website and become effective immediately.